Blog

As of 3/25/20, North Carolina’s Governor Roy Cooper has issued a state wide Stay Home Stay Safe order for North Carolina’s residents for the next four weeks, effectively cancelling all non-essential business services. We are in the process of receiving determination if our services of providing Canopies/Tents/Tarps to industries will be considered essential. Today 3/26/20 we are still taking orders, providing quotes, and maintaining production and shipping as usual. Unless notified otherwise, as of tomorrow 3/27/20 we expect to be working heavily staggered shifts and / or working from home more than normal to ensure the health and safety of our employees and our fellow North Carolina residents.

What this means to you as a customer or supplier is that our response times may be slowed as we adjust to new schedules and a staggered work force. Please allow extra lead time for products to arrive as we also expect delivery services to be affected by this state mandated order. We also may experience some delays in answering your phone calls during this time frame. Email communication is expected to continue with minimal disruption.

We value our relationship with each of you, and hope you all remain healthy and prosperous through these unusual circumstances. Please be sure to reach out to us if we can help you in any way.

Thank You,

Paul Riccio
General Manager

King Canopy Rises to the Test. Many Medical Centers and Hospitals are turning to King Canopy Tents and Canopies for their Testing Site Needs. If you need assistance with finding a solution for your needs just reach out to us at information@kingcanopy.com.

COVID-19 (Coronavirus) – I am writing to let you know how King Canopy is dealing with the nationwide Coronavirus outbreak. The impact of this health concern is far-reaching, and our thoughts and prayers are with all those affected. As you know, it is a fast-moving scenario, and we continue to pay close attention to the guidelines issued by the CDC and our federal, state, and local government. The health and well- being of our customers, partners, team members, and our community are of utmost importance to us.

Many in our community depend on King Canopy to provide trusted and reliable shade and shelter sales and service support, as well as a positive, safe, and secure work environment. Our priority is to continue to meet the needs of our friends and neighbors and deliver on our promises, while abiding by the evolving governmental guidelines and recommendations intended to protect us all.

Our team’s primary mission is to provide the highest level of personal service to our customers, and we are continuing to do so. In addition to regularly cleaning and sanitizing our facilities, we are also implementing additional steps to sanitize and disinfect areas and contact surfaces on a much more frequent basis. If any team member is not feeling well, we are advising them to remain at home and to follow their doctor’s advice. Our team members are not being asked to travel to attend meetings, and we are not conducting or participating in meetings in large groups.

For our customers who are in need of replacement parts such as covers, pipes & connectors or who would like to buy an entire new unit, please visit us at www.picamericaltd.com or you can contact us by calling (800) 800-6296 and speak with one of our customer service representatives. We welcome you and we’ll be very happy to work with you in a way that is comfortable for both you and King Canopy. We are ready to assist in whatever way is most convenient and comfortable.

As we work through this situation together, please know how very much we appreciate your patience and support. We all here at King Canopy wish you all the very best, please be safe and thoughtful!

Paul Riccio
General Manager