Frequently Asked Questions
There is a tag inside of the canopy similar to the pillow tags with the descriptions or codes for the fire resistant you can also find it in our website from the main Paige go on support then click on certificate of flammability.
Confirmations should come directly to the email you used when creating your login. If you do not see this check your spam folders. If not you can contact Customer Service.
For tax exemption please contact Customer Service -information@kingcanopy.com
All our current inventory for sale is what is displayed on our website. If anything is out of stock we ask you to check in periodically throughout the month as new shipments come in weekly.
You can find your tracking number when you log in to your King Canopy account
Arrival time depends on location. We ship products out within 1-3 days excluding holidays
You can find a limited variety of products on major retailer websites, such as Home Depot, Walmart, Hayneedle
For password reset or login information please contact Customer Service -information@kingcanopy.com
This is for B2B only. Please contact our Team information@kingcanopy.com
Check the King Canopy Website and Follow us on our Social Media pages to see the latest promotion or join our email list for exclusive discounts.
Ball bungees can be purchased separately with replacement covers.
Please refer to the product dimension table click here
We do not advise that any unit is made taller than the designed specifications. Making a unit taller can create an unstable unit and could possibly void the warranty.
We do suggest a minimum of 2 people to set up units. However, many of our units can easily be assembled with just one person.
The width is measured from outside to outside edge at the corner 3-way fitting at the top of the leg pipe. The length is measured the same way. The height is measured from the ground to the top edge of the fitting at the peak. Side height is measured from the ground to the top edge of the 3-way fitting where the horizontal bar attaches to the fitting.
The diameter is measured by measuring across the open end of the pipe across the center from the outside to outside edge. The length is measured from outside to outside along the entire length of the pipe.
Please check with your local building and zoning ordinances, covenants and especially with your HOA.
Our canopies are not meant to be left up when the wind gusts are over 20mph. These canopies are meant for temporary shelter and need to be anchored with anchor kits if left up for extended periods of time. If severe weather is anticipated it is recommended that the cover be removed to prevent it from being damaged.
The warranty only covers factory defects and premature failure of components for a period of 1 year. Weather-related or damage caused by the end user are not covered.
Tools are not required for most of our canopies. Some units require a wrench or pliers to tighten clamps. A rubber mallet may be needed on occasion to tap fittings in place or during disassembly.
The Festival is made of steel and the Tuff Tent is aluminum. The Festival truss bars also have a smooth finish. The truss bars on the Tuff Tent have two horizontal grooves along the length of the truss bar.