Refund policy
Refund and Return Policy
Return Window
Returns require authorization within 30 days of the purchase date.
How to Start a Return
Contact customer service at support@kingcanopy.com or 800.800.6296 to request a return authorization number. Returns without an authorization number cannot be processed.
Restocking Fee and Shipping
A 25% restocking fee applies to all returned items. Return shipping costs are the customer's responsibility.
Refund Processing
Credit will be issued upon receipt of the product and inspection for damages or excessive wear and tear. Returns rejected for ineligibility may be sent back to the customer at the customer's expense.
Defective Returns
If your product arrived defective or with missing parts, contact us within 30 days of delivery. Provide proof of purchase, photographs, and an itemized list. Approved defective items will be replaced or refunded free of charge.
Warranty Coverage
Limited warranty terms vary by brand:
- King Canopy: 1 year
- Value King: 90 days
- Tarpaflex: 30 days
Warranties cover defects in workmanship and premature failure of components. Weather-related damage and damage from improper use are excluded.
Weather Conditions
King Canopy and PIC America, Ltd. do not guarantee canopies under strong weather conditions. Units should be disassembled when severe weather is forecast.
Questions
Email support@kingcanopy.com or call 800.800.6296 Monday through Friday, 8:00 AM to 5:00 PM Eastern.